Members Store
FAQs
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Should you wish to return your order, please notify us within 30 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full.
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Online orders have a typical processing time of 3-5 days before shipping. Shipping times will vary based on the option you select at checkout.
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You can buy a digital gift card that can be used online or in person at our Melbourne show room.
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Once we've received your return, please allow 7 days for processing. After we've released your refund, it may take up to 14 days to appear in your account.